Frequently Asked Question

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What's behind Ginjo
Who developed GINJO?
GINJO was developed using the scientific findings of a team of experts comprising American, German and Korean specialists.
Why is GINJO manufactured in Korea?
All the greatest innovations in cosmetics of the last twenty years have originated in Korea. American scientists have estimated that the Koreans are about 12 years (!) ahead of their own results in dermatology. The Korean cosmetics industry is a world champion in producing cosmetics on the basis of a variety of natural substances and then combining them to maximize the beneficial effect of each individual substance. GINJO uses the world's best know-how in the formulation and manufacture of its natural cosmetic products.
What makes Korean forest ginseng so unique?
Ginseng has been considered the most valuable medicinal plant in the world for over 5,000 years. The forest ginseng gives previously unknown sustainable results in skincare. So far, 250 ingredients in the wild growing Korean ginseng have been detected. The essential ingredients are: 40 different ginsenosides (soap-like active ingredients that are only contained in ginseng); Vitamins B1, B2, B12, C; Minerals and trace elements such as magnesium, germanium, selenium, calcium, potassium. 15 different amino acids. Peptides (insulin-like proteins). Essential oils.
How is black forest ginseng made and why is it made?
The ginseng root comes white from the earth, is washed and treated 9 times with hot steam, dried in between each treatment. This patented process takes three weeks to complete. After the ninth stage of treatment, the root is black - black forest ginseng has formed. According to scientific studies, this process is necessary to achieve the best possible effects from forest ginseng in and on the skin.
Are there any other active ingredients in GINJO cosmetics in addition to black forest ginseng?
In addition to black forest ginseng in the form of root extract and stem cells, GINJO products contain up to 30 other active plant ingredients and active ingredient complexes.
Orders and Delivery
Can I order Ginjo to my address outside the U.S.?
Yes, as long as it is been shipped to non restricted countries. You are responsible for any applicable duties.
How fast is an order processed from Ginjo?
We process an order in 1-3 business days.
In what quantities can I order Ginjo?
Ginjo can be ordered in any quantity.
Do you have subscription plans?
Yes, subscription option at check will be available by August 2019.
How do I store Ginjo?
It is best to store Ginjo in a normal room temperature. Once opened, best to use within 3-6 months.
Billing & Payments
What do you accept for payment?
We currently accept Visa or Master Card Credit/Debit & PayPal.
Can I cancel my order?
Yes, if you wish to cancel your order, please cancel within 24 hours of purchase prior to shipping. Any items shipped will need to be shipped back at your cost. We will normally fulfill an order within 24 hours after it is placed.
How can I return products?
You can return products if they are unopened. If products have defects, please state the problem and provide photos. We will then determine for product replacement and ask you to return the defective products using our pre-paid mailing label.
Can I buy Ginjo in stores?
Currently Ginjo is only available on our website.